Eidyn Care Limited provides a team of dedicated caregivers waiting to care for you in your home. You will be allocated a key caregiver who will take responsibility for ensuring continuity in your care.
Initial Contact
When you contact Eidyn Care Limited, or ask for a call back, you will initially speak with our registered manager Mrs Rebecca McLennan. You can decide whether you would like to have an informal chat on the telephone or for us to email or post out further information for you to read at your leisure.
Onsite Visit
If you wish to then have Rebecca visit you for a free, no obligation chat to define your care needs this can be arranged at a convenient time to suit yourself and your family. We actively encourage you to have all parties involved in this meeting. If you decide to engage Eidyn Care to look after your needs we will arrange a more formal visit to go through all the care plans and contracts required. If you would prefer to look further for your care you are under no obligation.
Care Assessment and Planning Visit
Again at a convenient time for you and your family Rebecca will attend with all the relevant paperwork to complete, it is anticipated that this admission to the service could take between 1-2 hours so please set aside plenty of time so this important planning stage is not rushed.
Introduction to Caregiver
An introductory meeting will be held with you and your key caregiver prior to any care starting. This ensures that both you and the caregiver can begin this important relationship in a safe and secure manner. If at any time you feel this relationship is not working well then it is important to feed this back to Rebecca in order for it to be rectified.
Care Commencement
Once you are happy that everything is in place care will begin. Initially we will review daily until we are satisfied that you and the caregiver(s) have settled into an established routine and we will then move to review weekly then monthly. If you or your family have any cause for concern before our scheduled review then we welcome your feedback at any time.
Review of Care Plan
We will regularly review your care plan to ensure we are adapting to any changes in your care needs; this may be daily/weekly to begin with and then monthly thereafter. As you progress in your care journey we may need to review the care plan more often again. All changes will be discussed with you, your family and any other relevant health care professional involved in your care before being implemented.
Feedback Request
Every three months Eidyn Care Limited will send out a satisfaction survey to you, your family and your caregiver(s). This is a good opportunity to raise any concerns, or to praise things you are pleased with. You may do this anonymously if you wish but we do encourage you to sign your surveys as it allows us an opportunity to rectify any issues. We also ask you to contact us before the 3 months if you have any concerns rather than wait to be asked for feedback.
Multi-Disciplinary Team
We at Eidyn Care Limited will not be the only healthcare professionals involved in your care and our caregivers will be experienced and trained in knowing when to contact other health care providers to enhance your care experience. An example would be if we felt you were needing better symptom management; if you prefer and with your permission our caregiver or registered manager could contact your GP or district nurse to discuss any appropriate changes in medication.
Hospital / Hospice Admissions
If you were to require an admission to the hospital or hospice for any reason we will suspend your contract with Eidyn Care Limited until you wish to return home. If you were unable to return home for any reason then we would mutually terminate our contract with no recourse.
Payments
We operate an hourly pay rate which is set up as an automated payment due weekly. The client may cancel booked individual carer visits by giving at least 24 hours notice to the Registered Manager. Cancellations where less than 24 hours notice is given, including booked carer visits made where the client is unexpectedly not present, or refuses entry, will be charged at the normal rate for the full booked visit.
Insurance
Eidyn Care limited has comprehensive insurance cover in place through Bluefin Insurance which can be viewed if you or your family wish.